UTOPIA Fiber

The UTOPIA Fiber InstallationProcess

Fast Fiber Internet ComesHome

Now that you’ve made the choice to bring fast fiber internet to your home—let’s get into how we bring the fiber from our network into your home!

Each address that we pass on our network is carefully engineered to make sure it can be optimally connected to our fiber network. During this process, each address is assigned as either an overhead or underground connection. Which type of connection your home will be depends entirely on the location of your address. Upon signing up for our service, our customer service team will contact you to schedule your installation appointment. During this call, they will inform you of which installation your address will require and explain the specific installation process you will experience.

For UndergroundFiber Installations

Underground installations connect you to our fiber network via our underground network. For this type of installation, there are a few things that need to happen to get you connected. After you sign up for services, our team will give you a quick call to schedule your installation appointment. During the call, you can schedule a site survey which is a walk-through with one of our technicians who can show you where the fiber line will run on your property. (Site surveys are optional and free of charge.)

After your installation appointment is set, we will then notify Blues Stakes on your behalf who will then send a Utility Contractor to mark your utility lines. This will generally happen within 48 hours of them being notified.

Once Blue Stakes has marked your utilities, our crews will come install your fiber conduit. This conduit is what will house and protect your dedicated fiber line. During the installation of your conduit, our crew will dig a few bore holes, and use a missile bore to bury your conduit underground.

After your conduit has been installed comes your in-home fiber installation. On the day of your in-home installation, our technicians will run your fiber line from one of our UTOPIA Fiber boxes through the newly installed conduit and into your home. (usually through your cold air return).

Depending on availability, we’ll schedule your installation at least 9 business days out.

For OverheadFiber Installations

Overhead installations connect you to our fiber network via the power lines. On the day of your installation, our technicians will pull your dedicated fiber line from the nearby power poles directly into your home, typically where your power connection attaches to your home.

 

Depending on availability, your appointment could be as soon as the next day.

Once Your FiberLineHas Been Pulled Into Your Home

Whether you’ve had an overhead or underground installation once fiber has been pulled into your house our technicians will install your Optical Network Terminal (ONT) as well as a Telephone Adapter (TA), if ordered. This ONT functions like a modem, but specifically for fiber-optic connections, and will be what you plug your router into.

It’s important to note that we do not provide routers. However, if you want Wi-Fi throughout your home and have already purchased your router or if your ISP has provided you with one, our technicians will gladly set it up for you. For router recommendations, click here.

During this part of the installation, our technicians will also perform a speed test to make sure that your connection is running smoothly and set up correctly.

Installation FAQs

What equipment will be installed in my home and where?
An ONT (Optical Network Terminal) is the only standard equipment that we install. If you order telephone service, a Telephone Adapter (TA) will also be installed. The only requirement is that we install the equipment near a power source. Aside from that, we recommend that it is installed out of the way, where it cannot be easily tampered with or damaged, but is still accessible to you or a technician. The ONT is mounted to the wall. Many times, we install it in utility rooms, garages, and home offices. The inside equipment covers roughly 16 x 12 inches.
How many lines will be run in my home?
One fiber line will be run into each home. Standard installation includes one port for data, one port for phone, and two ports for video if those services are purchased from the service provider. Additional data drops/ports are not provided. Additional CAT5E cables are provided at $60 per cable. Standard installation does not include any wall “fishes.”
What If I notice damage to my sprinkler system or other property?
If you notice any damage that may have been caused by our crews during your installation, please let us know! We are dedicated to fixing any such damage caused by our teams. Simply notify us at support@utopiafiber.com as soon as you notice any damage, and we will work with you to get it repaired!
Do I need to be home during my outdoor conduit installation?
No. The installation of underground conduit is completely outside and doesn’t require you to be home.
What type of cable is used?
We use CAT5E wiring on the inside of your home. If you have your own CAT5E cable you would like to use, our technician can test it to see if it is usable.
What are the specs of the conduit used?
You can find a diagram of our conduit specs here.
What is the installation process if I already have UTOPIA Fiber equipment in my home?
Since your home already had fiber running to it in the past, you will most likely not need any work done outside of the home. If we can reach your equipment remotely, you may be able to sign up the same day. If we cannot reach your equipment remotely, a UTOPIA Fiber technician will come to your home and check if our fiber is still intact and replace any equipment if needed. This can be scheduled as early as the next day depending on availability.
When should I cancel my current services?
We recommend that you wait one business day AFTER installation to cancel your previous services so that you can verify your new services are working correctly. Neither UTOPIA Fiber nor your new provider has the authorization to cancel services with your previous provider. You, as the customer, must cancel them. IMPORTANT NOTE: If you are porting a number and you cancel services prior to your number porting, you will lose your number.
Do I need a wireless router? What type of router do you recommend?

If you want WiFi running throughout your home, you will need a wireless router. UTOPIA Fiber does not provide routers so you will need to provide your own. For best results and to maximize your bandwidth, we recommend routers from Netgear and Linksys.

For a list of specific recommended routers, click here. Be sure to purchase a router capable of handling at least 1 Gbps of speed.

When should I expect my first bill?
After your installation is completed, you will be receiving two bills every month. One from UTOPIA Fiber and one from your ISP. If your connection has been paid off, you will only get a bill from your ISP. Typically, you will receive your first bill from your ISP about a week after installation; however, each ISP bills differently. You will need to contact them directly for their billing terms. Your first bill with UTOPIA Fiber will be sent on the first of the month following the installation. All UTOPIA Fiber bills will be sent to the email address you provided when you signed up unless you have specifically requested a paper bill.
Who do I contact if I have any questions?
If you have questions before or during your installation, contact our knowledgeable Customer Service Department at (801) 613-3880 . If you have questions after your installation, contact your ISP. They will be able to assist you with any issues you may be experiencing. You can find their contact information here.