Installation Process FAQs
Learn more about the installation process on our Installation Process Page.
Overhead Installation: If your utilities run from power poles into your home, our crew will typically follow those power lines as well. Simple as that. Your installation can be scheduled as early as the next day depending on availability.
Underground Installation: Two different crews will do the install in two steps. The first crew will dig a couple of bore pits and install conduit prior to the services installation. You do not need to be home for our crews to install conduit in your yard. The second crew will run the fiber from the UTOPIA Fiber box through the conduit to the inside of your home, usually through the cold air return, and install any necessary equipment in your home. They will also test your speeds to make sure everything is running smoothly and set up correctly.
You can check out some installation videos on our YouTube Channel.
The only requirement is that we install the equipment near a power source. Aside from that, we recommend that it is installed out of the way, where it cannot be easily tampered with or damaged, but is still accessible to you or a technician. The ONT is mounted to the wall. Many times we install in utility rooms, garages, and home offices.
The inside equipment covers roughly 16 x 12 inches.
You can find a diagram of our conduit specs here.
Contact our Customer Service Department at 801-613-3880 or support@utopiafiber.com.
A conduit relocate fee of $400 will apply.IMPORTANT NOTE: If you are porting a number and you cancel services prior to your number porting, you will lose your number.
If you want WiFi running throughout your home, you will need a wireless router. UTOPIA Fiber does not provide routers so you will need to provide your own.
For a list of specific recommended routers, click here. Be sure to purchase a router capable of handling at least 1 Gbps of speed.
Before requesting a repair, head over to our Troubleshooting page and follow the steps there. If you still need to request a repair, you can contact our Customer Service Department to schedule an appointment for a technician to come out. They can be reached at 801-613-3880 or support@utopiafiber.com.
Fees may apply.
If you have questions before or during your installation, contact our Customer Service Department at 801-613-3880. If you have questions after your install, contact your ISP. They will be able to assist you with any issues you may be experiencing. You can find their contact information here.