UTOPIA Fiber

Network Operations Tech (Graveyard)

Salary: DOE
Job Type: Full-Time - Graveyard Shift
General Job Description:

This is a skilled, technical work performed in the office providing supervision, leadership, and expertise in support, analysis, and maintenance of the fiber to the premise network. Core duties will include: 

  • Monitoring and maintaining the UTOPIA Fiber network infrastructure.
  • Respond to network outages by troubleshooting and resolving network outages.
  • Troubleshooting network issues with ISP and customers.
  • Assisting with installations of business and residential customers.
  • Ongoing skill development of yourself and the team by participating in postmortem analysis, training, independent learning as well as mentoring more junior technicians.
  • Assisting other technicians, analysts, engineers, and managers with reporting needs.
  • Notifying technical staff, management, and customers of issues that occur in the network infrastructure.
  • Additional functions as necessary and directed by leadership
Preferred Employment Experience:
  • Associates degree or higher in Computer Science, Information Technology, Information Systems, or related field
  • NOC Tech 1: one year of job-related experience which must have included supporting a network system from a monitoring and configuration perspective; OR and equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience).
  • NOC Tech 2: Either two years’ experience as a NOC Technician I; OR three years of comparable job-related experience which must have included supporting a network system from a monitoring and configuration perspective; OR an equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience). 
  • Senior NOC Tech: Either two years’ experience as a NOC Technician II; OR five years of comparable job-related experience which must have included supporting a network system from a monitoring and configuration perspective; OR an equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience). 
Core skills we need in a candidate include:
  • Exceptional customer service skills and the ability to communicate complex technical information to both technical and non-technical people both verbally and in writing.
  • Experience with software tools such as ticketing systems, chat and text systems, email systems, Microsoft Word and Excel or Google docs
  • Understanding of the Layer 1-3 of the Open Systems Interconnection (OSI) model
  • Understanding of Layer 2 protocols such as RSTP, SPB, VLANs, ARP, MAC, etc.
  • Experience with use of Telnet, SSH, traceroute, ping and other network support/troubleshooting protocols
  • Experience with NMS (network monitoring systems) such as Solar Winds, Zabbix, OpenNMS, Zennos, Cacti, or Nagios 
  • Ability to maintain confidentiality and professionalism
  • Ability to multitask in a high stressed environment
  • Learn and keep current with technological advances
  • Develop and maintain effective working relationships with the public, coworkers, and supervisors
Screening:
  • Based on the meeting the minimum requirements and job-related experience, skills, knowledge, and education
  • Criminal background checks are conducted on all UTOPIA positions
  • Non-disclosure may result in dismissal
  • Valid, lawful driver’s license is required at time of appointment. 
Physical/Environment Factors:
  • This work requires sitting at a computer for extended periods of time with some level of work taking place on the phone. 
  • Work shift includes swing, or graveyards including weekends and holidays; some overtime required.
Pre-Employment Testing
  • Prior to appointment, applicant will be required to successfully pass a drug screening and background investigation.